Terms of Service

1. Service Bookings

Bookings submitted via this website are service requests — not guaranteed appointments. A confirmed booking is only established once Breeze Aircons Ltd contacts you to confirm availability and scheduling.

• We will respond to all booking requests within 4 business hours (Mon–Sat, 8:00 AM – 6:00 PM).
• Emergency/same-day requests are subject to technician availability and may attract an additional surcharge (see Section 4).
• Bookings outside business hours are acknowledged the next business morning.

2. Cancellation Policy

• Free cancellation: Bookings may be cancelled free of charge up to 2 hours after receiving a booking confirmation from Breeze Aircons.
• Late cancellation fee: Cancellations made less than 2 hours before a scheduled appointment will incur a cancellation fee of KES 500.
• To cancel, call or WhatsApp Kevin on +254 757 764 217.

3. Service Guarantee

Breeze Aircons Ltd stands behind the quality of all work performed.

• If you are not satisfied with a service, contact us within 48 hours and we will return at no additional charge to address the issue.
• Our service guarantee covers workmanship only and does not cover pre-existing faults, user damage, or consumable parts.
• Parts and equipment supplied carry the manufacturer's warranty; Breeze Aircons is not liable for manufacturer defects.

4. Pricing & Surcharges

• All prices are quoted in Kenyan Shillings (KES).
• Quotations are provided before work begins — no hidden fees.
• Emergency call-out surcharge: Services requested outside business hours (Mon–Sat 8am–6pm) incur an additional KES 1,000 surcharge.
• Same-day emergency service (flagged at booking) also carries a KES 1,000 surcharge.
• Travel charges may apply for locations significantly outside central Nairobi — confirmed during booking.

5. Customer Responsibilities

• Provide accurate information about the location, AC unit, and nature of the problem at booking.
• Ensure the AC unit and relevant areas are accessible to our technicians on the agreed service date.
• An adult (18+) must be present during the service visit.
• Inform us of any known hazards at the service location.

6. Photography & Marketing

Before/after job photos may be taken and used in Breeze Aircons marketing materials only if you provided explicit consent during the booking process. You may withdraw consent at any time by contacting us. No personal identifiers (your name, face, or address) will ever be published without separate written consent.

7. Liability Limitation

Breeze Aircons Ltd's total liability for any claim arising from a service is limited to the amount paid for that service. We are not liable for:

• Indirect, incidental, or consequential losses
• Pre-existing damage not caused by our technicians
• Damage caused by non-standard installations or modifications made by others

8. Post-Launch Support

After a service is completed, follow-up support for the same issue within 48 hours is free of charge. Beyond 48 hours, standard service call rates apply. Ongoing maintenance is available via Annual Maintenance Contracts (AMC) — contact us for details.

9. Contact & Disputes

For any disputes or concerns, please contact us first to resolve the matter directly:

• Phone/WhatsApp: +254 757 764 217 (Kevin)
• Email: Breezeaircon@gmail.com

These terms are governed by the laws of Kenya. Any unresolved disputes shall be subject to the jurisdiction of Kenyan courts.

10. Changes to These Terms

Breeze Aircons Ltd reserves the right to update these Terms at any time. The latest version will always be available on this page with the updated date shown above.